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Placing an Order
All orders placed with RSI Computing are accepted on the basis of the general agreements as listed on the 'Conditions of Use' page. All orders must be placed via our online shop web interface. We do not accept phone or fax orders. All purchases are subject to GST (GST is included in our advertised price).
Order Delivery (Australia Wide)
RSI Computing offer an Australian wide delivery service. We have a price per order method for delivery i.e.: we calculate the weight of the goods ordered to detirmine the shipping cost. We will not ship goods to a PO BOX, customers must specify a physical address. If you're sending your order to a non residential address, please make sure you let us know the name of the company & or the building. When goods are delivered to a reception area and not signed for, personally by the purchaser, we can not guarantee the security of your goods. It is the customers responsibility to ensure that the delivery address is secure. We can not insure deliveries using this service, as such we will not be held responsible for lost deliveries. If you want insurance we suggest you contact your insurance company.
Payment Terms
Orders will be processed and dispatched according to your payment terms and conditions established with the credit department at RSI Computing, VISA, MasterCard or PayPal account transfer. You may contact RSI Computing to discuss other payment methods via the Contact Us page on the website. All order cancellations must be completed via the Contact Us page on the website.
Warranty
No warranty, implied or otherwise, is provided on the contents of the products. We will only replace defective media, and proper return authorisation must be obtained.
Return Authorisation Request
Requests should be registered with RSI Computing via our online shop where upon a Return Authorisation (hereafter RA) number will generally be issued. The cost of shipping to RSI Computing must be borne by the customer.
Items Returned to RSI Computing
The RA number must be displayed on the packaging in which the item is returned. Do not write directly on disk cover(s), instead use a REMOVABLE sticker or label. Proof of purchase, including most especially including the invoice number, must also accompany the item. We also require relevant contact details (your phone number & email address) and a return shipping address.
Refunds
We will give you a refund (shipping and handling is not refundable) only if the product is returned (at your cost - please insure the parcel) in a resaleable condition, and that they do not fall in the following categories:
Any CD-R or DVD-R products, Any commercial software or software including a commercial component that has been opened.
Refund must be requested within 7 days of purchase, and proper return authorisation must be obtained. Refund will only be issued after we received the goods and verified their conditions.
Lead Time and Turnover
An RA (Return Authorisation) must first be requested via our Contact Us page. RSI Computing cannot repair items if they are just sent without first requesting and then receiving an RAautorisation. If an item will be delayed longer than five days, RSI Computing agrees to inform the customer via telephone and give an estimate of further delay.
Requirement
Failure to adhere to any of the above requirements and procedures will result in the item being returned to the customer, at the customer's cost, with no work being done on that item.
Limitations
The issuing of a RA number is not an agreement on RSI Computing's part that the item is in fact damaged or faulty. The status of the item will be determined in the RSI Computing workshop.
If an item is returned and is found not to be damaged or faulty a fee will be applied.
If an item is returned, a restocking fee of 15%(minimum) will apply. Credit or refund will only be awarded if we see fit.
Disclaimer and Indemnity
All goods supplied by RSI Computing are at the purchaser's risk immediately from delivery. However, title of the goods remains with RSI Computing until the invoice is paid in full.
Prices are subject to change at the time of publication. RSI Computing reserves the right to vary and change the items listed. While every effort is made to ensure accuracy of information, RSI Computing cannot take responsibility for any errors and omissions.
RSI Computing shall not be responsible for any loss or damage howsoever caused to the property or person of the customer or any third party as a result of any defect in the goods whether patent or latent, and the customer indemnifies RSI Computing against any claims against it by any third party arising out of any such defects.
All items are subject to availability, changes in price, and changes to specifications from date of publication.
Delays
If RSI Computing is prevented from delivering the goods because of any act of God, war, strike, lock-out, industrial dispute, government legislation or intervention, fire, flood, transport delays or any other cause beyond its control then it shall be entitled at its option to either extend the time for delivery until a reasonable period after such cause has ceased or to terminate the sale and in neither case shall the purchaser have any claim for loss or damage against RSI Computing.
Freight
All freight charges are the responsibility of the customer. RSI Computing will accept no responsibility whatsoever for goods lost or damaged in transit. If insurance is required we suggest you contact your insurance company to ensure your goods are adequately covered.
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